IT Operations Automation
Employee provisioning, access management, alert routing, and ITSM workflows — automated so your IT team handles exceptions, not repetition.
Where IT teams lose the most time
Most IT workloads at Swiss SMEs follow predictable patterns: a new hire starts on Monday and needs eight accounts set up. Someone leaves and their access needs revoking across twelve systems. An alert fires at 2am and needs routing to the right person. None of this requires human judgment at every step — it requires reliable execution.
IT operations automation does not remove the IT function. It removes the execution overhead so your team spends time on architecture, security reviews, and vendor relationships — not on provisioning the same accounts in the same order for the hundredth time.
What I build
Employee onboarding automation
New hire triggers from your HRIS (Personio, BambooHR, or a spreadsheet) kick off a full provisioning sequence: Google Workspace or Microsoft 365 account creation, licence assignment, Slack channel setup, welcome email, DocuSign or Skribble document signing. 4–8 hours of IT and HR time per hire reduced to under 30 minutes.
Employee offboarding and access revocation
Departure triggers revoke access across every connected system: deactivate the Google or M365 account, remove Slack, transfer Drive ownership, update the CRM, close open tickets. No access left open because someone forgot a step.
Alert routing and triage
Monitoring alerts (Datadog, Grafana, Sentry, PagerDuty) enriched and routed to the right Slack channel or on-call system with context — not just a raw webhook payload. Reduces alert fatigue and the time to first response.
ITSM ticket creation from monitoring events
Threshold breaches or recurring error patterns automatically open Jira or Linear tickets with all relevant context attached. Engineers stop copying alert details into tickets manually.
Access review and audit reporting
Automated weekly or monthly reports on who has access to what — Google Workspace groups, GitHub teams, AWS IAM roles. Sent to IT leads for review without requiring a manual pull.
Software licence management
Licences tracked across your tool stack. Unused seats flagged and reported automatically. New seat requests handled via a Slack workflow that routes approval and provisions access without IT involvement.
Tools I integrate with
Common IT operations integrations:
If your HRIS or monitoring tool is not listed and has an API, it can be integrated. I will confirm upfront if it cannot.
Swiss data residency
IT operations data — employee records, access logs, HRIS data — is often personal data under Swiss revDSG. Routing it through a US-hosted SaaS platform requires a valid Data Processing Agreement.
For clients where this matters, I build on self-hosted n8n running on Swiss infrastructure (Exoscale, Nine.ch, Infomaniak). Workflow execution and logs stay within Switzerland. Sensitive HRIS or HR data never touches a third-party SaaS vendor.
How to self-host n8n in Switzerland for revDSG compliance →How does a project work?
Discovery call (free)
We map the current manual process: what triggers it, which systems are involved, where the gaps and errors are.
Proposal
Written scope with defined deliverables, compliance approach, and fixed price in CHF.
Build
Incremental build with error handling from day one. You run it on real data before I call it done.
Handover
Documentation, walkthrough call, 30-day support window. Your team can maintain and extend the workflow.
Related resources
Start with a free discovery call
Tell me which IT processes your team still executes manually and where errors happen most often. I will assess what can be automated and what it would take.
Get in touch →